Duties, taxes, brokerage fees or any other fees
Any duties, taxes, brokerage fees, clearance fees or any other fees imposed at the destination country are the responsibility of the purchaser.
Shipping
FHDM uses Australia Post for shipping. When paying with PayPal we will use the shipping address registered with PayPal. Please ensure that you provide a valid delivery address.
We normally ship on Tuesdays and Fridays. The shipping cutoff time is 8AM (Melbourne/Australia time).
Approximate delivery times can be found here: https://auspost.com.au/service-updates/international-delivery-times
Once the item has landed in your country you might be able to use the Australia Post tracking code with your local postal service (USPS, Royal Mail etc).
Refunds
If your delivery arrives damaged please let us know and we will endeavour to either resupply the goods or refund your payment based on the individual circumstances.
Warranty & Returns Policy
At FHDM, we want our customers to be delighted with their purchases. Therefore, we recommend you read our Refund, Return and Repairs Policy before you purchase from FHDM, so you are familiar with our refunds, returns and repairs and your rights under the Australian Consumer Law.
Australian Consumer Law
Our Returns Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law (if you are a consumer) and other relevant laws.
If you are a consumer under the Australian Consumer Law:
All goods sold by FHDM come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods replaced or repaired if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Your rights under the Australian Consumer Law are not limited by a defined time. However, the Australian Consumer Law does recognize that the relevant time frame for which a remedy may be available can vary from Product to Product, depending on factors such as the nature of the Product and the price. Therefore, as you can understand, the type of remedy we can offer you may also vary depending on how long it takes you to return the Product to us.
Returning Faulty Product within Warranty:
If you believe your Product is faulty within the warranty period, you can raise a ticket to let us know.
The faulty Product will have to return to FHDM for an assessment. Confirmation of the fault is required before the item is repaired, replaced, or refunded. Unfortunately, we cannot send you a replacement before receiving the faulty Product.
If the Product you returned has been assessed as no fault found, you may be charged a testing and shipping fee.
Returning Product that is faulty on arrival (DOA)
Please let us know immediately so our team can organize the faulty Product to be shipped back to us for an assessment. Once confirmed to be defective, we will send the replacement to you, or we can offer a refund at our discretion.
Refund timeframe
Once we have ascertained that a refund need be issued to you, it can take up to 2 weeks for the amount to be credited to your account.
All refunds will be provided back in the original tender.
Bank Transfers, cheques and debit cards will be refunded as bank transfers, PayPal payments will be credited back to the PayPal account concerned, and credit card refunds will be processed back onto the original credit card.